Frequently Asked Questions

Use the ASK HERE feature in Paycom, contact Payroll ([email protected]), or your TMR Business Partner ([email protected]) to request a direct deposit change.

Shortly after, you will be assigned a checklist in Paycom to initiate the change.

In order to update your deduction amount, you will need to contact Greenleaf Trust directly. You are able to update the amount over the phone (1.866.553.8400), or if you created an account with them you may do it from the Greenleaf Trust website.

If you did not receive a medical card or cannot locate your medical card, log into the Blue Cross Blue Shield (BCBS) website or BCBS mobile app to find your virtual card or call 313-225-9000 for further assistance.

Check here for the most current open roles. If you are interested in applying for a new role within our organization, notify your supervisor and TMR Business Partner before applying online.

Our Asset Management Business Unit sells refurbished/new tech accessories at low, low prices. Best part? Schupan employees get 20% off on all purchases!

Here’’s how it works:

1. Visit Schupan’s Fresh Tech Direct website to view items.
2. Find your item online.
3. Tell us what you want by emailing [email protected]
4. Pay when you pick up or ship.
5. Note: If you purchase at freshtech.com, you will NOT receive the exclusive employee pricing.

Schedule pickup of your purchase at 216 Peekstok for any Friday from 2-4. Shipping is also available for out-of-town locations!

Check out more info HERE.

There are a few ways to reach our IT HelpDesk Team:

1. Call – 269-567-9222 or x9222
2. Email – [email protected]
3. Submit a HelpDesk Ticket – Click Here

You can make changes to your HSA contributions at anytime throughout the year. Please complete this form and send it to [email protected] or your TMR Business Partner.

NOTE: The government sets the annual dollar maximum that can be contributed to an HSA depending on the level of coverage you have under your health insurance. Coverage of two or more people is considered family coverage.

CLICK TO OPEN YOUR HSA ACCOUNT!

Only use this link if you don’t have an open HSA account with Schupan.

Important Information when opening your account
‘HOW TO’ ENROLL IN YOUR HSA WITH UMB
*Make sure to have your SSN, DOB, & E-mail

Outside the normal open enrollment period, you must notify Talent Management & Retention (TMR) within 30 days of the qualifying event to change your benefits. If you do not enroll within this time frame, you must wait until the subsequent annual open enrollment period next year.

Special Enrollment: If you acquire a new dependent or if your spouse involuntarily loses eligibility under his/her employer sponsored plan, you may add them during the plan year within 30 days of this event.

Loss of Coverage: If you are covered under another plan and lose coverage during the plan year, you have 30 days to enroll in the plan.

Family Status Change: If you have a change in family status during the plan year, you are also allowed to make a change to your plan at that time within 30 days of the event.

What is a family status change? Marriage, death, adoption/birth of a child, or legal separation. This is not a complete list of the legal regulations. If you have questions, please contact your TMR Business Partner.

Dependent children up to age 26 can be covered: You may enroll your dependent child(ren) during new hire or open enrollment. Children covered by the plan will remain covered until the end of the year they reach age 26 (unless otherwise noted) or if you drop them from your plan.

If you qualify for a change in benefits, you can go to benefits section in Paycom and then go to Qualifying Events. From there you will add your qualifying event. Once submitted, this will go to TMR to be approved. Once approved you will be sent a notification to select the needed benefits.

There are several applicable reasons you may take out a hardship withdrawal from your 401K.

They include:

1. To pay expenses for medical care previously incurred by you, your spouse or dependent, or are necessary for you, your spouse or your dependent to obtain medical care.
2. To pay costs related to the purchase of your principal residence, excluding mortgage payments or refinancing.
3. To pay amounts necessary to prevent your eviction or foreclosure from your principal residence.
4. To pay tuition, related educational fees, and room and board expenses for the next twelve (12) months of post-secondary education for you, your spouse, or dependent(s).
5. To pay burial or funeral expenses for your deceased parent, spouse, children, or other dependents.
6. To pay expenses for the repair of damage to your principal residence that would qualify for the casualty deduction under the Internal Revenue Code

Also, in order to qualify for a hardship withdrawa you must have no other resources or savings to take care of the immediate and heavy financial need, including the ability, if any, to access your account by way of a participant loan under this plan or other plans of your employer(s).

To request the hardship withdrawal, you will need to complete this form and turn it into Heidi Liddle ([email protected]).

If you are unsure if you qualify for the hardship withdrawal you can contact Greenleaf Trust at (866) 553-8400 or [email protected] to discuss your options. You can also reach out to Heidi Liddle ([email protected]) for questions and/or concerns.